Refund policy

International Orders (Non-EU Customers)

All sales shipped outside of the European Union (EU) are FINAL.

We do not accept standard returns, exchanges, or refunds for "change of mind" on orders shipped outside the EU

However, if your product arrived in defect condition. You are be eligible for a refund or a new item. See requirements.

 

EU Orders:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 


To be eligible for a return, your item must meet these conditions:

Vinyl: 

  • Must be unopened, unplayed, and still sealed in their original shrink-wrap/protective outer sleeve.

  • Due to copyright laws and loss of retail value, opened or unsealed vinyl records cannot be returned under standard change-of-mind rules

Original Paintings: 

  • Must be returned in the exact same original condition as received, with no marks, scratches, or damage.

  • Packaging Requirement: Artwork must be returned in its original specialized packaging (or equivalent professional rigid protection) to prevent damage during transit.

  • Note: Because original artwork is one-of-a-kind, you must use a fully trackable and insured shipping service for returns. If an artwork is damaged or lost during return transit due to inadequate packaging, a refund cannot be issued.


Merch & Posters:

  • All apparel and printed goods are custom-made to order via our production partner (Spreadconnect). Therefore, you are not able to return these products unless they arrive damaged or missprinted.

 

Shipping Costs for Returns

  • Standard Returns: The customer is solely responsible for paying all return shipping costs and any insurance. Original shipping fees are non-refundable.

    To start a return, please log in to your customer account & start your return.
    if you do not have a customer account, you can contact us at hannesaitmanartdepartment@gmail.com.

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at hannesaitmanartdepartment@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hannesaitmanartdepartment@gmail.com.